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SERVICES & SUPPORT

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Got a question about your purchase online?

Give us a call at (1) 802.735.1298 or email us at support@elfproductions.com

FAQ

Below is a list of frequently asked questions (FAQ). If your question is not answered below, please feel free to send us an email or give us a call. We'd love to help you!

Registration:

1. Why do I need to register?

This is absolutely necessary for various reasons. Registration enables you to order services directly from our site and buy items from our store. You also gain access to exclusive Member benefits and become a part of the Elf community.

2. I just purchased an e-book. Where can I download it?

Usually you should see a download link immediately after completing the order. If you somehow missed it, you can still access it any time by login into your account and then clicking on "Downloadable Items."

3. What can I do in case of technical problems/questions?

If you have any problems with the download procedure or in case of error messages please notify us via email at support@elfproductions.com. Our mailing system forwards messages to the Elf team members, who will take care of requests as soon as possible.

Passwords:

1. I forgot my password. How can I get it?

Request a new password here

Purchases via our E-store:

1. What kind of payment do you accept?

Online payment is accepted by Paypal, MasterCard, VISA Card and American Express Card. Elf Productions does not process credit card payments directly or ever see, retain, or use your credit card information. The card processing is done by Chase Manhattan. To process your orders efficiently,reputable third-party banking and distribution institutions handle our credit and debit card transactions and order fulfillment. They receive the information needed to verify and authorize your payment card and to process your order. These organizations are under strict legal and contractual obligations to keep your personal information private.

2. What kind of security do you have on your e-store?

The green bar in your browser’s address bar indicates a secure connection with 256-bit AES encryption. We use GeoTrust’s Extended Validation SSL CA certificate and GlobalSign Domain Validation CA. The system encrypts your credit card and personal details to ensure that they should not be read by anyone else when transmitted over the Internet. We use leading security software, called SSL, to encrypt your personal information so it cannot be read by a third party. Elf Productions complies with all applicable data protection legislation, and will treat all your personal information as confidential.

3. How do I get a refund? Not satisfied?

Elf’s 30-day guarantee keeps you safe. Don’t hesitate to return your purchase; you’ll get your money back—no ifs, ands or buts about it. If you are not satisfied with your purchase please return it in its original packaging and with all relevant documentation within 30 days. We will refund your money completely. If the value of goods is below $100 or being delivered outside the United States, the customer has to cover the return shipping costs. Please securely package and return the book(s) to: Elf Productions, PO Box 64843, Burlington VT 05406.

4. What kind of shipping do you offer?

We ship printed books only via air mail. That is the fastest way to get the goods to you. The shipping price is always $5, wherever you are in the world.

5. When will I get my printed book, tee shirt or other physical item that I bought? We use air mail for shipping. Delivery times vary by country. In the United States, estimated delivery time ranges from 3-5 business days. Shipping to Canada and Mexico, estimated time of delivery is 1 week. Shipping to Europe and South America is 7-10 days. Shipping to Africa, Asia, Australia and Oceania is estimated at 10-15 days.

6. When do I get my ebook I ordered?

Immediately. Our ebooks are instantaneous downloads.

Other Questions or Concerns:

1. My question is not answered here. Can you please help me?

Yes. If your question is not answered below, please feel free to send us an email or give us a call. We'd love to help you!
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Elf Productions
VT: PO Box 64843
Burlington VT 05406
FL: PO Box 348775
Coral Gables FL 33234
(802) 735-1298 hello@elfproductions.com